ladies and gentlemen, take my advice, pull down your pants and slide on the ice

New Micrsoft Support

it seems that Microsofit has been trying to get in touch with what users are experiencing when they use their products. Here is a sneak peek at how they are trying to connect their programmers/engineers with the "end" users:

http://www.netsummary.dk/vis?u=:3x3m.com/mov/film/9999_w.avi&t=MS+Punishment+Systems

I'm ordering the Beta version...today!!!

Did you ever have one of those days when you just needed to do this?

I have a friend Franny who reccomends this for it's cooling/refreshing qualities. She's funny this way.

We are thinking of taking some classes together..I am actually looking forward to going back to school...It will be nice to have a compatriot to compare notes with. I hope she doesn't get the wrong idea:
: http://www.richstevens.com/NAKED.swf

Then again, this will never approach the level excitement of being one of two straight male students allowed to live in the all girls dormitory when I was in nursing school.

Anyone have any funny stories from Nursing School? Maybe later I will post the 'Texas catheter and the Cuban nurse' story....

Went for a ride last weekend in New Hampster

Went for a ride last weekend...boy am I glad I had the snow tires on my GS 1150.....

A ride thru the White Mountains is always a good thing in the fall, but this was like Christmas Eve...

Stayed pretty warm though.....

ON the way home, in all this snow, I thought I'd ge the snow blower out and see if the old thing would fire up...sure enough she did... .

For when you have absolutely nothing to do at work

A belated happy Halloween to all!

Heard from an old friend

Heard from an old friend this morning. It's nice to know that some people still have a life after living in the seamy underside of Healthcare IT. He also had a job to post..Don't know if any readers are interested but here's the 411 on the Job:

It's for a Help Desk JOb:

Here is a sample of the people you would be helping: http://www.littlemidgets.com/detail.php?type=2&content=4100

Help Desk I
Key Focus
· Initial interface for all customer Help Desk inquiries.
Responsibilities
· Provide telephone assistance to all levels of staff regarding security and access to computer systems
· Enter tickets into variety of Help Desk ticket tracking systems
· Diagnose and resolve level 1 problems in the area of hardware, applications, and operating system
· Receive, prioritize, audit and process access requests; establish and change user accounts on multiple platforms
· Escalate and dispatch service as directed by client procedures.
· Keep users informed as to the status of open calls, per established procedures.
· Escalate complex problems to next level of support as directed by process and clients.
· Notify users of log-on procedures, including preparing and delivering security packets as needed
· Reset passwords when appropriate
· Log and track emails ticket request
· Work closely with our system administrators and management
· Ensure service calls from customers are resolved accurately and in a timely fashion, with emphasis on customer care
· Issue company service bulletins regarding software and hardware outages.
· Ensure Cross-company requests tracked and acted on per procedure
· Create Incident Report for all system outages.
Recommended Experience
· College Degree or equivalent experience
· 1-2 years of experience providing 1st level help desk/technical support in a multi-user/operating system environment
Knowledge & Skills
· Excellent verbal, written skills
· Ability to prioritize tasks by business need in a timely fashion
· Technical customer service experience and/or strong customer service orientation
· Experience in help desk support
· Decision making and problem solving skills
· Strong organizational skills with emphasis on detail and follow-up
· General knowledge of IS department procedures
· Peregrine Service Center, eESM, Microsoft Office Suite, Lotus Notes, and a variety of other applications.

Key
· Able to handle an array of questions and problems
Differentiator

You should contact:
Dan Lindenmeyer
TEKsystemsTechnical Recruiter (Direct line) 508-766-3137 (Toll free) 888-598-5881 (Fax) 508-766-3163
dlindenm@teksystems.comhttp://www.teksystems.com/ http://www.thingamajob.com/